All patient intake forms shall be emailed at request to be completed prior to appointment. We ask new clients to arrive 15 minutes prior to their appointment to complete paperwork. By not having paperwork completed prior to start time the time will be taken out of the treatment process. This is to ensure the provider and following patients receive their services on time.
Cancellation/No-Show Policy For Scheduled Appointments:
The Derm Spa requires that a credit card number be kept on file to reserve your scheduled elective service. If an appointment is not canceled at least 24 hours in advance or no show you will be charged a $50 fee.
Consultations are subject to a $50 fee which will be applied towards product purchase or treatment care option if completed within 30 days. If the client does not receive services, the fee will not be refunded after the 30-day completion date.
If a client is then 10 minutes past their scheduled time, we have the right to reschedule the appointment. If you are more than 15 minutes late for an appointment, The Derm Spa will charge a $50 fee. The client will receive an invoice via the provided email on the account.
We require that patients with self-pay balances do pay the account balances to zero prior to receiving further services by our practice with having all aesthetic services being due day of service. In the event a client has prepaid we will hold the amount on your account and charge the service fee on the day of treatment. All medical appointments may be paid via financing or care credit accounts. Any unpaid amounts are subject to collections.
For any questions about payment options, please call our office.
Credit Card Security:
All credit card information will be kept strictly confidential and will be stored at a secure location that is fully compliant with HIPAA laws and Payment Card Industry Data Security Standard.
Standard of Care:
The Derm Spa strives for optimal and safe results for our clients. In the event a client needs to be seen for a touch-up on Neurotoxin or Dermal filler it is the provider’s opinion if a service charge will be applied towards the appointment. The appointment fee would be a single charge of $50 dollars. If you feel that you did not receive a drastic enough result, this is not under our policy. Complimentary appointments are only applied towards facial asymmetry or filler that has settled unevenly 4 weeks after injection.